Return Policy

Your satisfaction is our goal. If you are unhappy with your purchase, please make sure to contact us via email first.  Unapproved returns will not be accepted or refunded. All merchandise returns must be unworn, unwashed, original lace (uncut), original curl pattern (undispersed), and still have the original package & gifts attached.  We are happy to issue you a refund in the form of a E-Gift Card for use on a future purchase on our website.

Customized items (wigs, closures, and frontals) are final sale unless defective.  No return will be accepted or refunded unless approved.

Helpful Hints: 

  1. We recommend shipping packages back using USPS Flat Rate shipping with a tracking number for convenience, as we are NOT responsible for lost packages or stolen packages. Without proof of receipt and delivery, we will not issue return credit. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. 

2.Returned items must be unworn, unwashed, uncut and unstyled (free of any stains from makeup, deodorant, or wear) with gifts and product package attached. Defective items must be reported in Email within 14 days of receipt.  If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 14 days of receiving your package. Report email: support@platinumdriphair.com).

  1. We do not provide return shipping labels since the customer pays for the return of the product.  A restocking fee of 20% will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. When delivered, the unauthorized rejection is not allowed, and the cost of unauthorized rejection/return will be the responsibility of the buyer.

Refund:

1.If the return is due to our problems (Such as: Incorrect products, Defect), we may provide a full refund for you.

2.If the return is due to buyer’s problem (Such as: Don’t like/want, Order wrong product/size ), we will remove $20 from your refund as loss of freight and handling fee, and you must contact us within 14 days of receiving your package.

3.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you no longer use the original card, please contact us in advance.

4.If you have any problems with order/products/payment, please contact with us first in email. If you return the items without contacting us and there is no defect we will not ensure your refund.  Report email: support@platinumdriphair.com).

Cancellation:

You can cancel your order/item within 2 hours through our customer service email (support@platinumdriphair.com).

Once your order has been shipped out, we will not be able to change/cancel it for you.

Reserved Rights Regarding Returns:

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

1.An irregular or excessive return history;

2.An irregular or excessive return history involving worn, altered, laundered, damaged, or missing items; or,

3.Potential fraudulent or criminal activity.

The incorrect items sent to us will be discarded upon receipt.

Excessive Returns: Our Customer Protection Team also handles situations in which a customer return history may be indicative of fraudulent activity.  In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.